General Conditions and Application

Dedeman Hotels & Resorts International enters into an agreement with Loyal Club Card members as defined in the general conditions given hereby in this text and/or the additions or changes that can be made.

a-MEMBERSHIP

Everyone who fills out the Loyal Card application form that can be obtained via internet or from hotels will be able to obtain a Loyal Club card. The guests will win gifts (awards) in exchange of points they earn from accommodation expenses paid by these cards. Card owners have the means to carry out all their transactions via the web site www.dedemanloyalclub.com, check their points an order their awards. This site is linked with the web site www.dedeman.com.

This campaign is valid for “Dedeman Loyal Card”, “Dedeman Loyal Plus Card” and “Dedeman Loyal Elite Card” issued by Dedeman. Dedeman has the right to make all kinds of changes upon gifts in the scope of this program.

Loyalty program points shall not be transfered to another person or card.

Only card holders shall order gifts and sign the gift request form. There will not be changes in regards of the gifts that is chosen after your gift request form received by Dedeman Hotels & Resorts International.

Should a new card be requested in case of loss or destroy, previously accrued points will be transferred to new Card's Points account. Compliments Points may not be transferred to another Holder. If the points are not sufficient for the gifts that ordered by the member, requests will not be valid.

Guests will earn points in return of the night spent in the Hotels and will earn gifts in regards of the earned points. Loyal Club member can earn points on the basis from current rates. With the implementation of this procedure, points will be earned over the accommodation invoice total (The accommodating customer will earn points from expenses in the hotel. No points are earned for expenses made in facilities that are not related with the hotel.)

Cards are for private use only and it can be only used by the owner himself. Receptionist may check the if the owner of the card is the person who is quartered at the hotel.

For every 1 USD that the card holders spend in the hotel during their accommodation the following points will be added;

10 Points to Loyal Card,

12,5 Points to Loyal Plus Card,

15 Points to Loyal Elite Card.

(The difference in points change according to the card status, expenses made in non-hotel facilities do not earn points.)

The person accommodating in the room will earn the point based on the total invoice amount. In case one person pays the invoices of more than one people (company payments etc.); the points will be awarded not only to the payer but separately to each individual (if they have cards points may only be earned by those who have cards. Non-accommodating guests will not earn points from expenses made in the hotel. In our foreign country hotels the system will automatically calculate the exchange rate and the total amount for 1 USD will be added to the card as points. The cards do not have an expiration date.

The cards of members whose points are cancelled as such will still be valid. The cards are valid until the card owner requests cancellation of membership.

• LOYAL CLUB CARD MEMBERSHIP

Anyone who fills out the Loyal Card application form will be issued a card.

Loyal Card privileges are given below:

• PLUS CARD MEMBERSHIP

Dedeman Loyal Plus Club Card members gain the right to be issued a Dedeman Loyal Club Plus Card when a total of 30.000 points in 1 calendar year are earned or when they accommodate for 10 nights during 1 year. Plus Card privileges are given below:

• ELITE CARD MEMBERSHIP

Dedeman Loyal Club & Loyal Plus Card members gain the right to be issued an Elite Card when a total of 60.000 points in 1 calendar year are earned or when they accommodate for 36 nights within the Dedeman Hotels & Resorts International system during 1 year.

Elite Card privileges are given below:

All cards should be presented prior to the completion of the check-out process. The points earned from the accommodation will be based on the price determined after all discounts are made. Plus Card and Elite Card members do not need to accommodate and/or earn points as determined by the quota of their respective cards during the first year after they earn the right for these cards.

b-GIFTS

Dedeman Loyal Club members will not earn points from gift accommodations; however they will earn points from additional expenses. During gift orders (for hotel and plane), point refund will not be made for cancellations made during the last 24 hours. The order of rewards can be made earliest by “7”days after. The card members will be contacted latest by within 72 hours after they issue their gift orders. Changes regarding the gift catalogue will be announced at the www.dedemanloyalclub.com website. The gifts in this catalogue are limited with stocks.

1- Accommodation Gift Points

For changes after final reservations, +90 212 280 8 444 should be called before at 7 days. Hotel reservation is not accepted on official holidays, religious holidays, and special events in the hotel or for New Year.

Airport-hotel transfers and all other transportation will be made by the card owner. All non-accommodation additional expenses (room service, telephone, pay TV… etc.).

2- Restaurant and Outlet Gift Points:

The amount of additional products and services will be paid in full by the card owner.

3-Airplane Ticket Gift Points:

You may use your points to purchase economy class international and/or domestic flight airplane tickets from airlines predetermined by the Dedeman Hotels & Resort International. The ticket may be used only by the person to whom it has been issued. In case your ticket is issued 3 days prior to the date of the flight, your ticket will be delivered to your address free of charge; otherwise you will have to get your ticket from the airport by paying the PTA fee. If you are a member of the mile program of any airline, you may continue to benefit from that mile program with your gift ticket. Landing charges will be paid in full by the card member. The tickets are issued as two-way, one way or open date tickets are not issued. The return or change of the issued tickets may only be carried out if the rules of the ticket allow and the price differences that may arise should be paid by the card member. Card members should check their tickets during delivery. Delivery of the tickets means that the service has been taken in full. This application requires that only one airline be used to reach the final destination. International tickets are issued as Istanbul departures.

In order to buy a ticket +90 212 280 8 444 should be called at least 15 days before date of flight.

c-CHANGES AND RESPONSIBILITIES

Dedeman reserves the right to stop or extend this campaign or to make changes in the current conditions and gifts. In case the requested gift may not be obtained from the manufacturer or the supplier; Dedeman may send an equivalent model or give an option to select a new gift. Warranty conditions provided by the manufacturers or the suppliers are valid for all gifts. Dedeman Hotels & Resorts International “Loyalty Program” Gift Catalogue is valid until the date to be announced by Dedeman. The requested products and services will be met based on the reservations and capacities of the suppliers. Dedeman, under no circumstances, may not be held responsible for all cancellations, damages, accidents and losses, force majeure or extraordinary situations that may arise. Dedeman may not be held responsible for those who miss the vehicle, have problems related with their passports, who have to cancel the travel due to sickness etc. or who are detained for reasons such as violation of law and point refund may not be demanded in case the service cannot be given due to the stated reasons. Dedeman Loyal Club program has no affiliation with other award or gift programs.

In case the stated services may not be carried out due to force majeure, Dedeman is not responsible to carry out the service. Dedeman reserves the right to remove some of the gifts from the catalogue or to replace existing gift with another. Also Dedeman is not responsible from model, texture, feature and color changes that may caused by the company. Quality and warranty related responsibilities regarding the products and services listed in the Loyal Card Program Gift Catalogue belong to the manufacturer or the importer. Please deliver your gift to ensure that no mix-up occurs. Defected products are replaced with a new one if you return the defected product together with its original packaging within 15 days after delivery. You should contact the manufacturer or the supplier company for all issues covered by the warranty conditions. For the flight tickets, Dedeman may not be held responsible for any airline based delays, cancellations or baggage losses. Taxes, fees and charges that may arise will be paid in full by the card member. Loyal Card applicants are deemed to have read, understood and accepted the general conditions stated hereby. Dedeman is the only authority that can determine the number of points earned by Dedeman card owner and in case of a disagreement Dedeman books and records shall be taken as basis. All disputes that may arise due to the Loyalty program application stated hereby are subject to Turkish Republic Laws and the Istanbul (Central) Courts and Enforcement Offices are authorized. Dedeman Hotel & Resorts International is not responsible from card losses and card thefts. The responsible party is the card owner. You may check your total points at www.dedemanloyalclub.com and contact 0 212 280 8 444 to gain information. We suggest that you keep a copy of the catalogue available in our website in order to reclaim earned points.